[ Horn honks ] -I walked out the house and just started walking.

♪♪ Off at Highbury.

I was in Blackstock Road.

And I started to walk, then towards the angel.

And for Oxford Street.

Not thinking of the palace at all.

And it was like I had music going in my head.

Pop songs at the time.

-♪ Aah, Sharif don't like it ♪ ♪ Rockin' the Casbah, rock the Casbah ♪ -I just kept walking.

And then arriving at the palace.

I was over the fence in no time.

♪♪ See, this is all new.

I've got on the roof here and then walked across and then climbed up.

It's got cameras up there now.

And then... somehow climbed up there.

Was me on the roof.

So I get in the window.

I've got tar on my hands from climbing up the drainpipe.

I worked and worked them on the curtains.

Well, these curtains were, like, 16-foot high.

And they, you know, these drapes must have cost...

I don't know what.

So I started to wipe my hands on them and they started to crumble.

A bit embarrassing, you know.

So I stopped doing that.

But, um, carry on walking past Diana's room, Prince Charles's private secretary's office.

Go in there.

All I can see is, like, a bottle of wine up there.

Californian wine.

And I hadn't had a drink since I'd got in there.

Anyway, so I took the wine and, uh, popped the cork in, drunk it.

I wasn't thinking about getting caught, because all I'm thinking is, "If someone comes, I want to talk to Liz."

I just wanted to talk to the Queen.

♪♪ And I come to the throne room.

Sit on the throne.

I sit on the throne.

And I sat on the next chair.

It was like the three bears.

And I haven't seen a soul.

[ Horns honk ] Five minutes later, I'm walking up the mall.

And couldn't believe that I'd been in the palace.

It didn't seem normal.

Someone should have challenged me.

There was no way that no one had challenged me.

So that's the reason I went back the second time.

♪♪ ♪♪ ♪♪ -Been an assassination attempt on Princess Anne.

-Princess Margaret has decided to get a divorce.

-Congratulations.

-Thank you very much.

♪♪ -You're a monster.

-This.

This.

-It's called a camera.

[ Camera shutters clicking ] -The biggest audience in television history, a sixth of the world's population.

-Excuse me.

I want to protect the children.

♪♪ ♪♪ [ Camera shutters clicking ] -Not many people have asked if I'm okay.

♪♪ -Can you recover from this, sir?

♪♪ ♪♪ ♪♪ [ Crowd chanting "We want the queen" ] [ Cheers and applause ] -[ To tune of "Be Kind to Your Web-Footed Friends" ] ♪ It's a boy ♪ ♪ It's a boy, it's a boy ♪ ♪ It's a boy, it's a boy, it's a boy ♪ ♪ It's a boy, it's a boy, it's a boy ♪ ♪ It's a boy, it's a boy ♪ [ Cheers and applause ] ♪♪ -Bit tired.

-Are you both happy?

-13 hours.

Long time.

[ Laughs ] -Does he look like you, sir?

-Um, no.

He's lucky enough not to.

[ Indistinct conversations ] He's -- He's -- He's in marvelous form.

He looks marvelous.

-Does the baby have any hair?

-Yes.

Fair, sort of blondish.

-Who does he look like?

-...something else later on.

-Who does he look like, sir?

You or his mother?

-Can't tell yet.

No idea.

-Is he the prettiest -- Is he the prettiest baby in the world?

-Well, he's not bad.

[ Cheers and applause ] -It's the 1980s, and the level of scrutiny on the royal family has gone up a notch.

♪♪ Maintaining their mystique will not be easy.

♪♪ -It's an ordinary family, but an extraordinary family at the same time.

It's a mirror image, if you like, of what we are in our family life as well.

But they are different people and they have to maintain that mystiqueness, that difference in order to maintain their relationship with the rest of the nation and the rest of the world.

And maintaining that dynamic is one of the intricate problems of the royal family.

-Well, today's invasion of the Falkland Islands by 2,000 Argentine troops is the first time British territory has been invaded and occupied by a foreign power since the Second World War.

♪♪ ♪♪ ♪♪ [ Gunfire ] -The Falklands War throws a new spotlight on them.

The Queen is particularly close to her son Andrew.

[ Camera shutter clicks ] He's serving in the Royal Navy.

Should she send him to war?

-At the time of the Argentinian invasion, I was a lieutenant colonel in the MOD on the intelligence side.

A member of the royal family killed in military action will have considerable political knock-ons, but the Queen would take the view that a member of her family who had joined the armed forces had undertaken the same contract as other sailors, soldiers and airmen, and that they must do their duty.

-The Queen makes her decision.

Prince Andrew should go.

-Before I begin, I would like to say one thing.

Our thoughts today are with those who are in the South Atlantic, and our prayers are for their success and a safe return to their homes and loved ones.

-Prince Andrew is soon in the white heat of the conflict.

The Argentineans know which battleship he's on, and they target it.

♪♪ During the battle, a missile is fired at HMS Invincible.

Andrew and air crewman Tom Arnull are given the job of using the helicopter to try and divert it.

-You can hover above the sea, and the downdraft of your rotor blades hitting the sea make a big disturbance.

And it confused the enemy's radar to make the missile change course away from wherever it's going.

-The missile that was meant for Prince Andrew's ship hits another vessel, one of five lost by the Royal Navy.

[ Helicopter blades whirring ] [ Alarm blaring ] Prince Andrew and Tom Arnull are also there when the Sheffield was hit.

♪♪ -It was bedlam.

This is the first warship that had been hit since the Second World War.

We were literally amongst the shell fire exploding around us.

♪♪ It was real.

There were British sailors dying, and, uh, you could see 'em dying.

♪♪ Prince Andrew under duress is the same as everybody else.

Surprise.

Shock.

Anger.

All of us going through the same thing, trying to keep the lid on it.

♪♪ 20 men died that day on that ship.

♪♪ They went down with the ship.

♪♪ ♪♪ -The Queen was concerned, very concerned, as any parent would be.

And particularly if the telephone rang at odd times of the day or night.

And there was always that nervousness of, "Uh-oh, what's happened?

Has anything happened?"

♪♪ -Those are some British troops moving in at the moment of surrender of Port Stanley.

♪♪ -Soon after the Argentine surrender, Andrew calls his mother.

-You managed to find her in.

Can you tell us what -- what she said?

-Yes, she was in, uh, luckily.

It was about the right time in the evening.

Um, yes.

She had, uh, she was quite surprised to hear from me, but she did ask.

She did say that if I saw anybody here, particularly on the ships, to pass on her very best and say how very proud she is of everybody, um, and the magnificent work that has been done down here by not only the troops, but also the Navy.

Significantly, this has been a naval operation with the support of the Royal Air Force and, of course, with -- with the Army coming in.

[ Helicopter blades whirring ] That's my helicopter flying over at the moment.

I think this -- It's almost time.

I should go, but never mind.

Somebody's telling me it's time to go.

[ Cheers and applause ] ♪♪ ♪♪ -The Queen's decision to send Andrew is a triumph.

[ Cheers and applause ] ♪♪ -It must have been very irritating for Prince Charles, who'd been in the Navy, not allowed to go to war because it would be too dangerous.

There's Prince Andrew had an amazing war.

Came back a hero with a rose between his teeth, looking frightfully handsome.

Everybody thought, "How wonderful."

And again poor Prince Charles, slightly in the shadows, you know.

♪♪ -Unlike his younger brother Andrew, Prince Charles chooses to focus on something the public doesn't seem to care about.

-It would seem that there is still a prejudiced misconception in certain circles that people concerned about the environment and what happens to this Earth are bearded, sandaled, shaven-headed mystics who retreat every now and then to the Hebrides or the Kalahari Desert to examine their navels and commune with the natives.

But this is simply not true.

-He got frustrated, and I'm not surprised.

I'd been the person sitting in the car with him and he would sound off and quite right, too.

He'd worked hard to do something.

It was a serious something.

It was a good something.

He was quite pleased with what he had to say.

He -- He says it.

The people at the event think this is great.

Um, and there's nothing positive about it in the paper the next day.

Occasionally he would say, "Why do I bother?"

[ Cheers and applause ] -And now it's not just Andrew who's outshining Charles.

His wife, Diana, is the royal family's new star.

She's more charismatic than Charles, even when she's saying nothing.

-It was two years ago, in 1981, shortly before we were married.

And at that time, everybody was saying, "Good luck and I hope everything goes well.

And how lucky you are to be engaged to such a lovely lady."

And my goodness, I was lucky enough to marry her and we had many, many messages.

[ Laughter ] It's amazing what ladies do when your back's turned.

[ Laughter ] -Behind the scenes, Charles has gone back to Camilla.

And there are rumors that Diana has become close to her protection officer, Barry Mannakee.

-Diana was pretty much on her own, and she needed an internal mate, somebody to laugh with.

Again, I don't think there was much laughter going on.

I think he was a bit irreverent.

Probably was, you know, partially disrespectful in some respects, which amused her.

It was probably a bit of a breath of fresh air.

I don't think he was very formal, and maybe that was part of the attraction.

She described him as a sort of, you know, a Cockney wit.

You know, she enjoyed that.

-It really wasn't a very suitable marriage.

The thing about Prince Charles, he's really quite serious in lots of ways.

Always great fun.

He's very well read, and I always remember a little thing he said to me once.

He said, "Well," he said, "when we went on honeymoon on the -- on the Britannia, I brought a stack of books to read," he said, "but Diana was always with the crew."

It was just a mismatch.

And of course, she was so young, she wanted a bit of fun.

-Whilst outsiders threatened to destroy the royal marriage, another intruder has returned to Buckingham Palace.

-After the first time and I wasn't challenged, I went there to see what would happen next time.

Just the same again.

Just over the wall.

There was no knowledge of where where this Queen's bedroom was, but something just took me this way and took me that way.

It didn't see the Queen on the door either.

So how the hell I got it out of 700 rooms, you know?

[ Clock ticking ] I mean, I walked in.

Pulled the curtain back.

And I looked over at the bed.

♪♪ Little person.

She's only small -- the queen.

And in this room.

And I look, and I'm looking into her eyes.

And that's when my heart went in my mouth then.

That's when I couldn't say anything.

That's when she woke up.

And there was no pushing bells or anything.

And she said, "What are you doing here?"

And I said, "I'm..." I said -- I can't remember the words I said.

Because I-I-I probably would have liked to have said the right thing, but I couldn't actually think of anything to say.

But I must have said something.

Have you got a drink?

Um, because she said, "One minute," and she went out of the room.

And that was it.

♪♪ The thing that I take away from it was how sad it was.

You know, it was very...sterile.

You know, it wasn't a couple's bedroom.

It was a -- a single pers-- almost single person's room.

It wasn't any sort of like, um, love in the room, you know?

[ Clock ticking ] But...

I did have an audience with the Queen.

Yeah.

[ Siren wailing ] -Only a few months ago, a man named later as Michael Fagan, aged 30 and unemployed, was charged with breaking in to the palace and stealing a bottle of wine.

An inquiry is already underway into this astonishing lapse in security, the most serious of a number of incidents in the last few months.

-The intruder entered Her Majesty's private quarters and could, if he had been malevolent, if he had been insane, if he'd been politically motivated, he might have killed her.

And that -- that is unf-- that that sort of thing could happen is unforgivable.

-I've never hurt anybody or been violent in me life.

You know?

I'm not a violent man.

Um...I don't like this thing that they're putting about that I'm a loony.

I mean, I've got four children to think of.

I mean, you know, what are people thinking about my four children, turning around and saying their father's a loony.

And everyone keeps saying, "Oh, you've been in the palace.

You've been in the palace."

As far as I'm concerned, you know, it's irrelevant.

I've been in Park Lane Mental Hospital and I'm pretty frightened, you know, that someone could actually put you away for taking a drive-away offense.

♪♪ -The royal family is starting to seem less and less untouchable.

-Now let's take our attentions back to America.

Prince Andrew's 4-day private visit to the west coast of America certainly seems to be attracting some star attention.

As Brian Barron now reports, the Prince has been making life rather colorful for the pressmen covering his trip.

-Andrew is now seen as a war hero and for the royal family, he's a PR dream.

He goes on television, where he has an open, confident demeanor even when answering difficult questions.

-Prince Andrew, you have a sexy image.

Do you think it's deserved?

[ Laughter ] -No comment.

[ Camera shutters clicking ] Thank you very much indeed.

See you around.

♪♪ -You always make headlines.

You can never, ever get away from that glare.

And I wanted to ask you one thing in particular, because you've been landed with it.

This nickname.

This nickname... [ Laughter ] ...you have.

-I'm listening.

Which nickname?

[ Laughter ] -I feel a bit embarrassed.

"Randy" Andy.

-I'll tell you exactly where that originated from.

My second day at public school.

-When you're 14, 15 years old.

-I'm afraid so.

I was unfortunate enough in my early days at Gordonstoun not to realize the rules of the house, which were that you weren't allowed in the girls' house.

-I don't believe -- -That's absolutely true.

And I was unfortunately caught going through a door in the girls' house saying hello to someone.

Um, and it stuck.

Not many people use it nowadays, but I don't think that it actually fits today anyway.

[ Laughter ] [ Cheers and applause ] -But trouble is brewing for the Queen.

♪♪ Diana feels like an outsider within the royal family.

♪♪ But she has a plan to bring in an ally.

A Sloane Ranger friend of hers, Sarah Ferguson... ...Diana thinks would be a good match for Prince Andrew.

-This sultry afternoon produced the biggest crowds for Ladies Day for a decade.

-And Diana invites her to the races.

♪♪ ♪♪ ♪♪ -I think they thought Sarah was an ideal bride for Prince Andrew, and she was very jolly and sort of a breath of fresh air.

And of course, she got on terribly well with the Princess of Wales.

I mean, they got up to all sorts of tricks.

-Sarah Ferguson, soon dubbed Fergie by the press, starts dating Andrew.

Within nine months, they're engaged.

♪♪ -This is it.

This is the environment within which you have to live.

-There's a very good fish and chip shop down the road, so that'll be useful.

-Where on earth did you find that out from?

Have you been hunting this morning?

-Yes.

You needn't cook then.

-Well, thank you very much indeed.

-You can live on fish and chips.

-What an awful thought.

-Yes, I do -- I love it down here.

Well, only because, Andrew, I want to look to -- I want to do -- I want to be a good wife to you.

And so therefore, I will love it anywhere I go.

-Oh, don't squeeze my fingers.

Ow!

-Kiss me then.

-Why do you want me to kiss you?

-Hurry up.

-Why?

-Hurry up!

They're filming!

Quick!

Go on.

Dare you!

-You're a monster!

Oh!

[ Laughing ] We're at the top of the wall.

[ Cheers and applause ] ♪♪ -At their wedding, Prince Charles looks increasingly irrelevant beside the new royal couple.

♪♪ And the Queen has found out about Diana's close relationship with her bodyguard.

Mannakee has been permanently reassigned to another detail.

Diana has just been told.

-With this ring, I thee wed. -I thee wed. -With my body... -With my body... -I thee worship.

-I thee worship.

-And with all my worldly goods... -And with all my worldly goods... -I thee endow.

-I thee endow.

-In the name of the Father.

-In the name of the Father.

-And of the Son.

-And of the Son.

-I pronounce that they be man and wife together in the name of the Father, and of the Son, and of the Holy Ghost.

Amen.

-Sarah Ferguson recalls how overwhelming and daunting this new world seemed from the balcony of Buckingham Palace.

-I stood on that palace balcony and I smiled very bravely and waved very gingerly.

Good technique for the royal wave, I deduced, was like screwing a light bulb.

-She describes the trepidation of that moment, realizing that her life would never be the same.

-To marry a prince was to wed an institution.

It fully dawned on me that ours would never be a normal marriage.

♪♪ ♪♪ -Charles and Diana are on their way to Nice to attend the Cannes Film Festival.

But tragic news is about to break.

♪♪ Barry Mannakee has been killed in a freak road accident.

♪♪ ♪♪ Prince Charles is told the news.

And he has to tell Diana on the way to Cannes.

♪♪ ♪♪ Moments later, Diana has to try to put on a brave face in front of the waiting crowd.

[ Cheers and applause ] ♪♪ ♪♪ -I remember when Diana was told by Prince Charles that Barry Mannakee had died.

It was an absolute shock.

♪♪ And if she felt responsible for his death in some way or other, I don't know.

It was never explored.

♪♪ ♪♪ She had an ally.

And even when she was talking about it all those years later... ...it still touched her.

♪♪ ♪♪ ♪♪ -Good evening.

A Pan Am jumbo jet with 258 people on board has crashed tonight just north of the Scottish border.

The plane disappeared off radar screens at 7:19.

Eyewitnesses said they heard a rumbling and then a terrible explosion.

♪♪ ♪♪ -A noise like continuous thunder rumbled in the sky and then a huge explosion.

Several eyewitnesses said it looked like TV pictures of an atomic bomb.

Fire was raining from the sky, setting light to everything in its path.

And then falling out of the sky, an engine, plane doors, seats and bodies.

-Just 24 hours after the plane crash, the town of Lockerbie is devastated.

The Queen sends Andrew to boost morale.

-What's your message to the people of Lockerbie?

-First of all, it's very sad for Lockerbie to have an airplane come down on top of them.

But one mustn't forget that, of course, it's the -- it only affects the community in a very small way.

Really, it affects the people whose families are involved back in the United States.

Because a large portion of the passengers were Americans.

And that's really where I think that I feel most sorry for, are the people who are left in the United States without part of their family for Christmas.

That's -- that's the most sad thing.

-Andrew's military brand of stiff upper lip is a PR disaster.

-The folk of Lockerbie were thrilled to bits that Andrew was coming, but when he opened his mouth, he went down in their estimation terribly.

-I suppose that statistically, something like this has got to happen at some stage on a par with most sad and unfortunate things that have to happen.

And of course, so close to Christmas.

-Sir.

Sir, can you just.

Would you repeat that?

Can we just ask you here, sir?

-Sorry.

-Meanwhile, the first signs emerged that his brother Charles might be on the right side of history.

-NASA announces that global warming is real.

-I mind about what happens for my children and my grandchildren.

I actually think that there's a great deal more to be gained from concentrating on energy-conservation measures.

And -- And it's how to do that and yet live.

That's why I feel, as I've said before, that there's a great deal that governments can do along with the consumer.

But in engineering the situation.

-But despite his passionate beliefs, all anyone cares about is the state of his marriage, which is turning into a full-blown crisis.

-We are fortunate, I think, in the depth of our relationship.

Britain was only the second country to sign a treaty with Korea back in 1882.

-The Archbishop of Canterbury is called in to try to rescue the situation.

-I found myself, as an archbishop, pitched into this.

I remember one meeting, number 10 Downing Street with John Major and some members of the cabinet, the Home Secretary, wrestling with how -- What can we do to help?

♪♪ The role I took was to try to meet up.

♪♪ And, um, the Prime Minister was going to do other things.

The dynamic between Charles and Diana, I think, in my opinion, was not going to be successful.

-It was, after all, my great great great grandfather, Prince Albert, who conceived the idea of the Great Exhibition held in 1851.

-Charles -- deep thinking, a slower personality, reflective.

Diana -- dynamic, vibrant, less driven.

It wasn't going to work.

We all have arguments in family life.

You know, who doesn't?

But everyone wanted to know about it.

And so it was unfair, the pressure put upon them at that particular time.

[ Camera shutter clicking ] -While the archbishop tries to save Charles and Diana's marriage, the Queen travels to Paris to give a major speech about Britain's place in Europe.

But a scandal is breaking.

Press secretary Charles Anson has the job of keeping the Queen informed.

-The Queen was about to make a speech in Paris, I remember, and I had something very urgent.

And I, you know, intervened as she was about to make a speech to nearly 1,000 people.

I wanted to ask her a question that related to the Andrew Morton book and, uh, the Princess of Wales.

-Diana has taken matters into her own hands and does something she knows the Queen will hate.

She reveals the secrets of her marriage in a book about her life.

-Its author claims the princess has been deeply unhappy for much of her married life and is on the horns of a dilemma about whether to remain in the royal family.

-The royal family has to be distant from us.

If it becomes too common, if we bring it in, then the monarchy is endangered.

The sort of unspoken rule of monarchy is don't share outside the family.

-Now it's the Queen's turn to put on a brave face for the watching world.

-[ Speaking French ] -The point about a great royal engagement or a great royal visit is that the show must go on.

[ Indistinct conversations, camera shutters clicking ] So it's not hard for her to switch gears if suddenly someone says, "I've got something urgent, ma'am, I need to ask you about."

It doesn't upset her.

It doesn't put her off her stride.

"Tell me.

Yes.

No."

On with the program.

You know, I mean... Not -- Not fussed easily, you know.

♪♪ [ Helicopter blades whirring ] -Charles's marriage is in crisis, and now Andrew and Fergie are separating.

So the Queen summons the whole family to Balmoral.

But as they sit down for breakfast, another scandal is breaking.

Sarah Ferguson remembers the sense of doom she felt as news of her fling was about to be revealed.

-My daughters and I boarded a flight to join Andrew and his family in Balmoral.

I'd been lurching in a fog, not knowing which end was up.

On Tuesday, I took the first of many calls from John Bryan.

"I'm afraid they've got photographs of our trip to France," he said.

Rights have been bought by the 'Daily Mirror,' one of the heavier-breathing tabloids."

As a grand master of self-destruction, I knew disaster when I saw it.

-A paper filled 10 pages with pictures of the Duchess and her friend John Bryan.

Billed as exclusive, they show the couple apparently embracing beside a swimming pool, the Duchess topless and Mr. Bryan apparently kissing her foot, all taken with a long-range telephoto lens.

-The Duchess of York left Balmoral Castle today using a side entrance of the royal estate to drive to Aberdeen Airport.

Her two daughters, Princess Eugenie and Princess Beatrice, were with her.

No longer the luxury or privilege of an aircraft of the Queen's flight, the Duchess just an ordinary scheduled flight to Heathrow.

-Soon, all hope of keeping the royal family's life private is lost as Diana's intimate phone calls to her close friend James Gilbey are secretly recorded and passed to "The Sun."

-Buckingham Palace says it's now listened to part of a recording alleged to be a conversation between the Princess of Wales and a male friend.

-At a time when the Queen likes to enjoy the privacy of her Scottish estate, her family is the focus of mounting and relentless press attention.

-It was a great deal of anxiety for the Queen.

She was bearing the weight of this.

-She was dealing not only with the duties of the monarchy and the duties of the royal family, but a lot of quite unexpected events.

-Several papers have published a transcript of part of a tape.

The recording is said to date from New Year's Eve 1989.

-She had to just batten down the hatches and ride the storm because, uh, the important thing was to keep going.

-Fire has swept through Windsor Castle and caused enormous damage.

It's still burning.

And this is the scene from Windsor tonight.

The Queen is reported to be very upset.

-It's clear that what we're witnessing here is a national tragedy.

Five hours on, the flames still rising from the turrets, smoke as thick as ever.

The battle for control still far from over.

A whole royal treasure house at risk.

♪♪ -After a decade of protecting the monarchy from public intrusion, the Queen's life is laid bare.

♪♪ ♪♪ -The Queen was at Windsor whilst the fire was roaring away.

♪♪ And actually removed quite a few of her own very small but treasured possessions from her own apartments because she knew exactly where they were through the smoke on the table better than anybody, including the chambermaid.

You know, where some particular brooch or little vase or whatever.

She went in and removed it herself.

Here is a woman who lost her treasured property.

She got excellent shock absorbers.

So in that sense, I think, you know, she's good at dealing with the things that go wrong as she is at doing things that go right.

♪♪ -A journalist takes Michael Fagan back to the palace to tell his story, and there outside the gates, his story has one final twist.

-All of a sudden, the gate starts to open.

Just someone passing.

A car came out of the palace gates.

And it was the Queen and she looked at me.

But give me the most beautiful smile.

-Do you think she recognized you?

-Yeah, she recognized me.

She recognized me, yeah.

-Tonight, our audience will be voting the future of the monarchy.

-He beat me, so we have to give him back the island.

-Camilla was the other woman, the mistress.

And she was being hounded.

[ Indistinct yelling ] [ Girls screaming ] -I touched Harry.

Aah!

♪♪ ♪♪ ♪♪ ♪♪