Kim Houlne, Working Solutions
Season 10 Episode 10 | 26m 28s
Kim Houlne tells how she built a network of agents to provide customer support for clients in industries from healthcare to travel. Working Solutions developed analytics to track productivity of thousands of home-based agents working across the country. Houlne shares the challenges of building a virtual workforce before the Internet had Google or Facebook.
Aired: 10/07/16Video has closed captioning.